Returns Policy

Saber Miniatures logo on a purple hue background with partners

Our products are crafted with care and precision, tailored to each order. Here’s what you need to know about our returns policy:

  1. Custom-Made Orders: Each order at Saber Miniatures is unique and custom-made to your specifications from the point of sale. We begin the creation process immediately upon order confirmation, tailoring each piece to your chosen designs and preferences.
  2. No Returns for Custom Orders: Due to the custom nature of our products, we are unable to accept returns or offer refunds for items that are unwanted or ordered by mistake. We encourage you to review your order carefully before confirming your purchase.
  3. Damages in Transit: We understand that accidents happen. If your product arrives damaged due to transit, please contact us within 24 hours of receiving your order. To help us address the issue swiftly, include photographic evidence of the damage.
  4. Replacement for Damaged Goods: In the case of damage during transit, we are happy to replace the affected product. Please note that as all our items are custom-made, it may take some time to recreate and ship your replacement. We appreciate your patience and understanding in this process.
  5. Contact Us for Support: If you have any concerns or questions about your order, our team is here to help. Reach out to us at info@saberminiatures.com, and we’ll assist you in every way we can.